Kindly rate the quality of service provided by clicking the appropriate emoji in every criteria below. Leave as blank if the criterion is not applicable for the service.
RESPONSIVENESS - Willingness to help, assist, and provide prompt service
RELIABILITY - Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate
ACCESS & FACILITIES - Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology
COMMUNICATION - Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback
COSTS - Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service
INTEGRITY - Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships
ASSURANCE - Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses
OUTCOME - Rate in terms of achieving outcomes or realizing the intended benefits of the service
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