Republic of the Philippines

Department of Education

Sorsogon Province

Citizens/Client Satisfactory Survey Form

Your experience matters to us!

I. Client Information

II. Client Satisfaction Rating

Kindly rate the quality of service provided by clicking the appropriate emoji in every criteria below. Leave as blank if the criterion is not applicable for the service.

RESPONSIVENESS - Willingness to help, assist, and provide prompt service

RELIABILITY - Provision of what was needed and what was promised, in accordance with the policy and standards, with zero to a minimal error rate

ACCESS & FACILITIES - Convenience of location, ample amenities for a comfortable transaction, and the use of clear signages and modes of technology

COMMUNICATION - Act of keeping citizens and businesses informed in a language they can easily understand, as well as listening to their feedback

COSTS - Satisfaction with the timeliness of the billing, billing process/es, preferred methods of payment period, value for money, acceptable range of costs, and qualitative information on the cost of each service

INTEGRITY - Capability of frontline staff/s to perform their duties, product and service knowledge, understanding client needs, helpfulness, and good work relationships

ASSURANCE - Assurance that there is honesty, justice, fairness, and trust in each service while dealing with the clients and businesses

OUTCOME - Rate in terms of achieving outcomes or realizing the intended benefits of the service

III. Suggestions/Complains/Concerns

Privacy Notice:
The personal information included in this form should only be used for the purpose of administering the survey. Any personal information included herein may not be used for other purposes aside from those stated above.

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